Shipping policy

 

Shipping Policy

Last updated: 12/11/2025

Thank you for shopping with us! We’re committed to delivering your lash supplies quickly and securely. Please review our shipping policy below.

Processing Times

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (sales, holidays, new product launches), processing may take an additional 1–3 business days.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the weight of your order.

U.S. Shipping Options

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

Delivery times are estimates and not guaranteed.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

Wrong Address Disclaimer

Please ensure your shipping address is correct before completing your purchase.
We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Lost, Stolen, or Damaged Packages

  • We are not responsible for lost or stolen packages once they are marked “Delivered.”

  • If your order arrives damaged, please contact us within 48 hours with photos so we can assist you.

Shipping Delays

Carrier delays may occur due to weather, peak seasons, or unforeseen circumstances. Once your order has been shipped, transit times are outside our control.

Returns & Exchanges

Shipping fees are non-refundable.
For return eligibility or questions, please refer to our Return Policy or contact us directly.

Contact Us

If you have any questions about your order or shipping, please contact our support team through the "contact" section located on our website.